FAQs

My mailbox was damaged during snow removal operations. Does the city repair it?: Mailboxes that comply with U.S. Postal specifications and are damaged as a result of direct contact by city snow removal equipment will be temporarily repaired or a portable mailbox will be set in place so mail service may be continued. The city will replace the damaged mailbox structure the following spring with a standard No. 1 black, white, or silver mailbox mounted on a 4- x 4-inch treated post.
Mailbox damage must be reported to the Public Works Department prior to May 1 of the current year to qualify for repair or reimbursement. Mailboxes which do not comply with U.S. Postal specifications or are damaged due to snow deposited from plows (versus being hit by city snow removal equipment) will not be replaced. The city does not take responsibility for damage to media or paper boxes and does not repair them.

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Streets

1. Who is responsible for removing snow and ice from the sidewalks?: Snow and ice removal is the responsibility of the property owner abutting the sidewalk. City Ordinance requires that snow and ice be removed within 48 hours of each event.

2. Snowplows damaged my sod. Who do I contact to get it repaired?: Sod damage is repaired by the city and should be reported to the Public Works Department at (952) 953-2400 no later than May 1 of the current year.

3. My mailbox was damaged during snow removal operations. Does the city repair it?: Mailboxes that comply with U.S. Postal specifications and are damaged as a result of direct contact by city snow removal equipment will be temporarily repaired or a portable mailbox will be set in place so mail service may be continued. The city will replace the damaged mailbox structure the following spring with a standard No. 1 black, white, or silver mailbox mounted on a 4- x 4-inch treated post.
Mailbox damage must be reported to the Public Works Department prior to May 1 of the current year to qualify for repair or reimbursement. Mailboxes which do not comply with U.S. Postal specifications or are damaged due to snow deposited from plows (versus being hit by city snow removal equipment) will not be replaced. The city does not take responsibility for damage to media or paper boxes and does not repair them.

4. My street light is burned out or not working properly. Who do I contact to get it repaired?: To report a light that needs maintenance, contact Dakota Electric at (651) 463-6287.

5. Who controls the traffic signals in the city?: The signals are controlled by the government unit that controls the intersection. The City maintains signals at city street intersections. Dakota County controls all of the intersections with County roads such as Cedar Avenue, County Roads 42 and 46, Pilot Knob Road, and McAndrews Road. More information on signals maintained by the city

6. Who is responsible for boulevard trees? Is there a charge for trimming or removing my boulevard tree?: The Streets Division of the Public Works Department maintains trees located in the right of way along city streets. There is no charge to the homeowner for tree trimming or for removing a hazardous, diseased, or dead tree which is within the public road right of way.

7. Does the city plant boulevard trees?: Planting of boulevard trees is the responsibility of the homeowner. For guidelines on what type of tree to plant and where to plant it, contact the Public Works Departments at (952) 953-2400.